SpinKings Chargeback Ban Policy
Why Chargebacks Lead to Account Bans
Chargebacks are treated as serious violations of the casino’s terms because they bypass the internal dispute resolution process. When a player deposits and later requests a chargeback, the casino incurs fees (often €20–€50 per reversal) and risks losing the funds. To protect itself, SpinKings casino automatically flags the account, initiates an investigation, and bans the player if the chargeback is not withdrawn within 14 days. Even a single chargeback attempt can result in a permanent ban, regardless of whether the dispute was accidental or fraudulent. The policy applies equally to new and existing players, and there is no grace period for first-time offences. Typically, a chargeback dispute takes 30–90 days to process, and during that time the account remains locked. If the chargeback is upheld, the ban becomes permanent and any remaining balance is forfeited. Understanding this process is crucial for anyone who has ever considered reversing a transaction.
Documents You Need to Dispute a Chargeback
If you believe a chargeback was unjustified, you must submit specific documents to the support team. The table below lists the required paperwork and its purpose. All documents must be clear, in English, and submitted via the Account Verification section. Incomplete submissions will delay the process and may lead to automatic denial.
| Document Type | Purpose | Typical Processing Time |
|---|---|---|
| Government‑issued ID (passport or driver’s licence) | Verify account ownership | 24–48 hours |
| Proof of payment (bank statement or e‑wallet screenshot) | Show the deposit was authorised | 24–72 hours |
| Signed chargeback withdrawal letter | Formally cancel the dispute with your bank | 5–10 business days |
| Transaction receipts (casino deposit and wagering logs) | Prove no terms were violated | 48–72 hours |
Step‑by‑Step Appeal Process
To begin your appeal, visit the official website at SpinKings and contact their support team immediately. Follow this ordered list to handle the process effectively. Each step has a recommended timeframe.
- Contact support immediately – Open a ticket within 24 hours of the ban notification. Mention the transaction ID and the reason for the chargeback. Use the help centre on the official website to reach compliance.
- Withdraw the chargeback with your bank – Call your bank or payment provider and request a chargeback reversal. Ask for a reference number and keep a record of the call.
- Upload the required documents – Submit your ID, proof of payment, the signed withdrawal letter, and transaction logs. Ensure file sizes are under 5 MB.
- Wait for the review – The compliance team will cross‑check your documents. Expect an update within 7–10 business days.
- Receive the outcome – If approved, your account is unbanned and funds are restored. If denied, you can request a final review within 14 days.
Common Reasons Appeals Get Denied
Even with proper documentation, many appeals fail. The most frequent pitfalls include: using a spinkings account registered in a different name than the payment method; having an active SpinKings bonus that was not wagered before the chargeback; claiming a SpinKings no deposit offer and then reversing the deposit; using a SpinKings promo code that expired; or withdrawing SpinKings free spins winnings while a chargeback was pending. Additionally, if the chargeback was initiated more than 120 days after the original deposit, the bank may refuse to reverse it, and the casino will uphold the ban. Always double‑check that your payment details match your account information to avoid automatic denial.
How to Avoid Chargeback Bans Entirely
The simplest way to never face a chargeback ban is to resolve disputes internally. Instead of contacting your bank, email support first and explain the issue (e.g. a duplicate charge, a technical glitch). Casinos often refund minor errors within 48 hours. If you suspect fraud, report it to the casino’s security team rather than reversing the payment. Finally, always use a payment method you trust and keep your transaction records for at least six months. Proactive communication is far more effective than a chargeback, and it keeps your account in good standing.
